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Home
Announcements
ONLINE FORMS
Inventory
Dump Sheet
Refund
Customer Service
Tip
Time Off Request
Missed Shift Report
Time Card Correction
Suggestions
Write Up
RESOURCES
EMERGENCY
Price List
WEBSITE ORDER FLOW
REWARDS HELPER
Driver Directory
Phone Directory
Recipe Tool
Employee Handbook & Policies*
SimplePlan
Holiday Helpers*
OnBoarding Documents & Training Links
Employee Info Form
FlowerManager How Tos
Customer Service Follow Up Form
This form can be used anytime you're trying to help a customer who needs a follow up from customer service or a manager. Once you've submitted this form, you can know that the customer service team will take care of things from there.
Be as detailed as you can, so we are able to help the customer in a timely manor.
Tell the customer: "I'm going to take all your information and create a support ticket for you and our customer service team will be in touch as soon as they are able. They are in the office Monday through Saturday from 8 to 4."
*
Indicates required field
Associate Helping Customer (YOU)
*
Today's Date
*
RTI or Web Order # (if applicable)
*
Customer's Name (should match order)
*
Customer Email Address
*
Best Contact Number for Customer
*
Issue/Message
*
Please include item, price per, quantity and estimated total
Additional Comments (if any)
*
Submit