Important Contacts
|
NATURAL NETWORKS
(INTERNET/PHONES) 619.222.3232 |
TELEFLORA / RTI
(RTI SUPPORT ONLY) 800.621.8324 |
Allen's Leadership
|
Sam Bowles, General Manager, 812.267.3962
Brad Levy, Owner, 619.843.3734 Jesse Porte, Assistant General Manager, 617.818.7882 Lizzy Bennett, Lead Manager, 619.504.4032 Shy, Customer Service Manager, 619.480.6068 |
Hailey, La Mesa Store Manager, 619.952.5480
Julie, El Cajon Store Manager, 858.926.6676 Katelynn, Downtown Store Manager, 619.763.7856 Josi, Chula Vista Store Manager, 52.1.664.202.9486 Dawn, Escondido Store Manager, 615.997.73496 |
What to do/who to call!
FlowerManger is not working
- Send a WhatsApp message to Sam & Jesse immediately
- Use RTI for in-store transactions until resolved
RTI is not working
(RTI requires working internet to talk to the server which is located at ACDC. If RTI is not working, first check to see if you have a working internet connection by checking to see if your phones are working and if your computers are connected to the internet.)
(RTI requires working internet to talk to the server which is located at ACDC. If RTI is not working, first check to see if you have a working internet connection by checking to see if your phones are working and if your computers are connected to the internet.)
- Send a WhatsApp message to Sam, Jesse, and your store manager immediately
- Call RTI Technical Support (877.621.8324) and they will help you trouble shoot the issue
Phones are not working
(Our phones are VoIP phones, meaning they use the internet to work. If your phones aren't working, first check to see if you have internet service on the computers to help confirm/identify the problem.)
(Our phones are VoIP phones, meaning they use the internet to work. If your phones aren't working, first check to see if you have internet service on the computers to help confirm/identify the problem.)
- Send a WhatsApp message to Sam, Jesse, and your store manager immediately
- Call Natural Networks Support, 619.222.3232
Internet is not working
(Our phones are VoIP phones, meaning they use the internet to work as well. If you don't have internet on your computers, check to see if the phones are also down to confirm that the internet is the issue.)
(Our phones are VoIP phones, meaning they use the internet to work as well. If you don't have internet on your computers, check to see if the phones are also down to confirm that the internet is the issue.)
- Send a WhatsApp message to Sam, Jesse, and your store manager immediately
- Call Natural Networks Support, 619.222.3232
No power/Electricity is out
- Send a WhatsApp message to Sam, Jesse, and your store manager immediately
- Check with SDGE to see if they are aware of the outage:
https://www.sdge.com/residential/customer-service/outage-center/outage-map - SDGE Business Contact, 1-800-336-7343
Facility Issues (building damage, pests, etc.)
- For issues that arise suddenly and need to be addressed immediately, send a WhatsApp message to Sam & Jesse immediately
- For any other, non-emergency concerns, make note and share them with your direct supervisor/store manager.
Store has been broken into or vandalized
- Send a WhatsApp message to Sam, Jesse, and your store manager immediately
- Call your local police department to request that they send officers to file a report
Threatening/Dangerous/Difficult customers in or around the store
(A “customer” is considered anyone in the store, regardless of whether or not they are making a purchase. Treating all customers with respect and courtesy is obviously a pillar of our focus on providing excellent customer service. However, on rare occasions, customers may demonstrate inappropriate or unsafe behavior. In such situations, the safety of the team members and other guests in the store should be the only concern.)
(A “customer” is considered anyone in the store, regardless of whether or not they are making a purchase. Treating all customers with respect and courtesy is obviously a pillar of our focus on providing excellent customer service. However, on rare occasions, customers may demonstrate inappropriate or unsafe behavior. In such situations, the safety of the team members and other guests in the store should be the only concern.)
- If a team member feels unsafe or threatened by a customer, they should:
- Remove themselves from the store as quickly and safely as possible
- Go to a nearby establishment where there are other people (a neighboring business)
- Call 911 to notify the police or appropriate authorities
- Send a WhatsApp message to Sam, Jesse, and your store manager immediately
Employee Injury or Accident while on the job
- If the incident is serious, call 911 or head to the closest emergency room
(we trust you to use your best judgement, just as you would if not at work) - As soon as you can, send a WhatsApp message to Sam, Jesse, and your store manager
- For less serious incidents where we still want to seek care/get things checked out, visit a Concentra Urgent Care Clinic (see map of locations here)
