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Home
Announcements
ONLINE FORMS
Inventory
Dump Sheet
Refund
Customer Service
Tip
Time Off Request
Missed Shift Report
Time Card Correction
Suggestions
Write Up
RESOURCES
EMERGENCY
Price List
WEBSITE ORDER FLOW
REWARDS HELPER
Driver Directory
Phone Directory
Recipe Tool
Employee Handbook & Policies*
SimplePlan
Holiday Helpers*
OnBoarding Documents & Training Links
Employee Info Form
FlowerManager How Tos
STOP! UNLESS YOU ARE SHY OR JOSI, YOU SHOULD BE FILLING OUT A
CUSTOMER SERVICE FORM
INSTEAD.
Customer Refund
You should only be discussing refunds/offering refunds with customers if you are a manager or supervisor or have been authorized to do so. Otherwise, take all of the customer's information, including what went wrong, and pass it on to your manager or Customer Service (Print Room).
*
Indicates required field
Person Submitting
*
Shy
Josi
Savanah
Date
*
RTI Order #
*
Internet Order # (if applicable)
*
Customer's Name (should match order)
*
Amount to be refunded
*
Payment Method (choose one)
*
CREDIT CARD
PAYPAL
APPLE PAY
HOUSE
CASH
Reason for Refund
*
Please include item, price per, quantity and estimated total
If you're entering a percentage to refund, please note if it is a percentage of PRODUCT ONLY or of the ENTIRE ORDER (whatever you discussed with customer).
Additional Comments (if any)
*
What have you already done?
*
I issued the refund and adjusted RTI order to match
I issued refund but order is already updated in RTI
I need Sam to issue refund
Other (explain in comments)
Submit