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  • Home
  • Announcements
  • ONLINE FORMS
    • Inventory
    • Dump Sheet
    • Refund
    • Customer Service
    • Tip
    • Time Off Request
    • Missed Shift Report
    • Time Card Correction
    • Suggestions
    • Write Up
  • RESOURCES
    • EMERGENCY
    • Price List
    • WEBSITE ORDER FLOW
    • REWARDS HELPER
    • Driver Directory
    • Phone Directory
    • Recipe Tool
    • Employee Handbook & Policies*
    • SimplePlan
    • Holiday Helpers*
    • OnBoarding Documents & Training Links
    • Employee Info Form
    • FlowerManager How Tos
STOP! UNLESS YOU ARE SHY OR JOSI, YOU SHOULD BE FILLING OUT A CUSTOMER SERVICE FORM INSTEAD.

    Customer Refund

    You should only be discussing refunds/offering refunds with customers if you are a manager or supervisor or have been authorized to do so. Otherwise, take all of the customer's information, including what went wrong, and pass it on to your manager or Customer Service (Print Room).

    Please include item, price per, quantity and estimated total
    If you're entering a percentage to refund, please note if it is a percentage of PRODUCT ONLY or of the ENTIRE ORDER (whatever you discussed with customer).
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