Website Order Flow (Customer Experience)
This is a simple guide showing screenshots of the entire purchase process from the Customer's perspective to help us answer questions when customers call in. The most common questions/issues are indicated in RED.
Screen 1 - add a product to the cart
Screen 2 - recipient info / delivery or pickup info
Screen 3 - select delivery date /
express delivery times if available will show here
Screen 4 - occasion / card message
Screen 5 - review of shopping basket (cart)
this is where they enter a promo or coupon code if applicable
Screen 6 - payment info / complete order
